1. Contact
Contact us by telephone on +30 211 800 1320 or by email at info@datamind.gr.
2. Shipping
Your storage device is shipped through our partner courier, at Datamind’s expense.
3. Diagnosis
The fault is diagnosed within 1–2 business days. You are then informed of the estimated cost and duration of the recovery.
4. Recovery
Upon your approval, we proceed with the recovery of the data and the creation of backup copies. A list of the recovered files is sent to you, and the method of delivery is agreed.
5. Delivery
Your data is delivered on a storage medium (hard disk or USB flash drive) appropriate to its volume.
Confidentiality
Your data is handled in strict confidence. It is retained by the company for 10 days so that you may confirm its complete recovery, after which it is permanently and irreversibly deleted from our servers.
During this period the data is stored on servers with no internet connection, on an encrypted file system. The company’s procedures are certified to ISO 27001 for information security and ISO 9001 for quality management.
Recovery time
The time required depends on factors such as the type and extent of the damage, the availability of donor parts and the urgency of the recovery.
For urgent cases, a company representative is always available.